Terms Of Business

Terms of Business
Our Commitment
Motorground is committed to ensuring that all its customers enjoy driving experiences of the highest quality which are safe, exciting and value for money.

Whether a novice driver or experienced professional, we want you to feel welcome at any of our venues and to enjoy expert tuition from licensed instructors in the best vehicles and pleasant surroundings.

We know how much our customers look forward to their driving experiences and our terms of business have been carefully written to ensure that there are no misunderstandings that could detract from your enjoyment.

Please take the time to read them, and remember that our helpful Retail Sales Team will be happy to talk to you on 01424 848851 if you would like any more information.

The driving experiences set out in this website are provided by Motorground.

These Terms and Conditions apply to all sales of our retail driving days, including sales by way of gift vouchers. They supplement the information contained in this brochure and notices and instructions that are published or provided at our venues or by our staff.

Bookings and Voucher Validity

The various ways to purchase a driving experience or gift voucher are set out on this website. To confirm the date booked for you or to book a date for your experience, please call our Retail Sales Team on 01424 848851.

Our gift vouchers are valid for a period of 12 months from the date of purchase and the activity must be taken within this time. Gift vouchers cannot be extended (unless a booking is cancelled by us) and refunds will not be made if a voucher has not been redeemed within the period of validity.

The Weather

All our driving experiences are offered subject to availability of dates, vehicles, facilities and the weather. Unfortunately we cannot guarantee that a particular date will not be withdrawn due to adverse weather conditions.

If we need to cancel your driving experience in its entirety due to adverse weather conditions or other events beyond our control, this will generally be in the interests of safety and we will provide as much prior notice to you as practical, although we cannot guarantee that we will be able to provide this notice prior to the day of the relevant booking. However, you will be able to re-schedule your driving experience to take place within a 3 month period after the cancellation.

Your Commitment

Once a participant has booked a date for a driving activity, we reserve his or her car, instructor and circuit time. If that participant then chooses to cancel, he or she will be in breach of contract and we are entitled to retain all monies paid.

However, if the nominated driver is unable to attend and you wish to send a replacement driver to take the booked driving experience, we are happy to accept substitutes up to the time of signing on, provided we have written authorisation from either the purchaser or the nominated driver, and the nominated substitute complies with all relevant criteria.

Of course, we appreciate that in some circumstances cancellation may be unavoidable. We are able to include cancellation insurance with our vouchers to cover these eventualities. A summary of the level of cover provided by such cancellation insurance is set out at the end of these Terms and Conditions. Please speak to our Retail Sales Team 01424 848851 for further details about our Cancellation Cover.

Please arrive early and register for your activity at least 15 minutes before the scheduled start time. All experience participants must attend the preceding drivers’ briefing, so it is essential that you arrive on time.

Safety, Risk and Insurance

Whilst we pride ourselves on our safety standards, the very nature of our Driving Experiences means that, despite us taking all reasonable precautions, some personal risk of injury is involved in taking part in the activities we offer. By attending our driving experiences, participants acknowledge this and confirm that they are aware of the nature of the activity and attend the venue at their own risk. It is a condition of participation in our activities that the driver signs a declaration acknowledging this prior to taking part in the activity.

Motorground has public liability insurance cover for their operations.

Please note that some medical conditions preclude certain drivers from taking part. For further details please speak to one of our Retail Sales Team on 01424 848851.

Do not consume alcohol and/or take any drugs which may impair your ability to participate in the activity, either before or during the activity. We may refuse participation in an activity to anyone we suspect to be under the influence of alcohol and/or drugs (whether prescribed or otherwise).

Where an experience requires a crash helmet to be worn, this is mandatory and there are no exceptions. Helmets should be secured properly at all times when worn inside a vehicle.


We may refuse access to, and eject from, our venues anyone who we believe is acting against the interests of safety or whose behaviour is likely to cause damage, nuisance or injury. We may also conduct security searches at our venues to ensure the safety of our customers and others present at the venue.

No animals are allowed into any of our venues. Any person found in breach of this condition will be required to leave.

Driving Activity Descriptions

We constantly strive to develop and improve the driving experiences available at our venues. As a result, the vehicles, courses and activities provided may vary from the descriptions contained here. Where we make any material change to the nature of a booked activity we will endeavour to contact you in advance of your booking and may offer you an alternative activity of an equivalent value.

Where the duration of an experience is mentioned online, in our brochure, by our Retail Sales Team or our agents, this is an approximate time and is given as a guide only. Unless specifically stated otherwise you will normally take your driving experience with other participants and there may be some waiting time involved.

Driving Licences

All drivers must hold a full and current driving licence to take part in any experience. Drivers must produce their driving licence when signing on for their experience. Provisional licences or photocopies of licences are not acceptable.

Prices

The prices of our driving experiences as set out here are correct at the time of going to press. We may change prices at any time, but such changes will not affect you if you have already booked and paid for a driving experience. All prices for the relevant experience or voucher will be confirmed to you prior to you making your purchase.

Delivery

All Gift Voucher Packs are dispatched via Royal Mail’s postal service, unless collected from our office or sent by another dispatch service on request.

In our experience the Royal Mail is extremely reliable and you should receive your gift voucher pack within 5-10 days of ordering. In the rare instance a pack goes astray in the post, please call our friendly Retail Sales Team on 01424 848851 and we will make alternative arrangements.

If you require guaranteed delivery on a specific date we can send your gift pack by Royal Mail Special Delivery, subject to an additional cost.

All Royal Mail services apply on UK mainland addresses only.


Calling our Retail Sales Team

Calls in to the Motorground Retail Sales Team may be monitored for quality assurance and staff development purposes.

Jurisdiction and Applicable Law

These Terms and Conditions are governed by English Law. The English Courts will have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

Privacy Policy

Motorground understands the value of privacy, and will therefore only use the information you give us to process your order and provide a quick and convenient service to you in the future.

Your details will only be used by Motorground and our partners to keep you notified about important functionality changes to our Web site, new products, services and special offers available exclusively to Motorground customers.

What information will you hold about me?
Information that we currently collect is as follows;

Web usage information to develop and improve our website
Name, address, e-mail, telephone numbers, card details (if applicable)

In order that we can monitor and improve our sites, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, and the website that you visited prior to our site.

Your consent

By using our Website, you consent to the collection and use of this information by Motorground. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your personal information may also be used by us to occasionally notify you about important functionality changes to our Website, new Motorground services and special offers we think you’ll find valuable. You may opt out at any time by sending an e-mail to unsubscribe@motorground.co.uk with the text ‘unsubscribe’ as the subject of the e-mail.